Rail Crossing App — Real-Time Railway Gate Status

Railway level crossings are a routine but often uncertain part of daily commuting — drivers and pedestrians approaching a crossing typically have no way to know in advance whether the gate is open or closed, leading to unnecessary waiting or last-minute route decisions.

These two railway level crossings — Kotegate and Sankhla — sit within the city and effectively divide it into two parts. When the gates are closed, the impact goes far beyond an ordinary traffic delay. Daily movement can come to a standstill, commuters are forced to wait or search for alternate routes, ambulances may be unable to cross in time, and even funeral processions carrying a deceased person can be delayed at the closed gates.

This engagement focused on building a real-time railway gate status application for these two critical crossings. By providing live visibility into whether each gate is open or closed — synchronized directly with train schedules — the solution was designed to help residents make better route decisions in advance, reduce avoidable waiting, and support more reliable movement across two of the city's most important crossing points.

A connected complaint management workflow that captures customer issues across multiple channels — including WhatsApp chatbot automation and social media platforms — and automatically registers them within a centralized system. This gives the internal team structured visibility into complaint status, severity, ownership and follow-up, while reducing manual entry and helping ensure that customer issues from different channels are tracked through a consistent resolution process.