WhatsApp Business Platform Integration & Automation
Turn WhatsApp from a standalone inbox into part of the business workflow. We connect customer conversations with ordering, support, notifications, payments and internal systems so the channel can do useful operational work.
Use cases
Connecting conversations to operational outcomes.
Customer Support
Structure inquiries and complaint workflows, route information to the right team and send relevant status updates.
Ordering & Commerce
Support conversational product/order flows and connect them to payments or commerce operations where appropriate.
Transactional Notifications
Send approved workflow notifications triggered by events in your application or business system.
System-connected Conversations
Link WhatsApp interactions to CRM, order, complaint or administration workflows instead of managing them as isolated chats.
Rule-based or AI-assisted Flows
Use deterministic flows where rules matter and AI assistance only where the use case, data and guardrails justify it.
Evidence from the portfolio
BIKAJI complaint management
WhatsApp notifications connected to a structured customer-care workflow.
WhatsApp commerce concept
Ordering, payment and complaint/support journeys through a conversational interface.
Health-worker support chatbot
AI-assisted learning/support concept with explicit guardrails; publish as a separate proof story only after domain/compliance review.
